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Shipping & Returns

SHIPPING & DELIVERY

Estimated Delivery Times
All orders Estimated Delivery Time=Processing time+Shipping Days.
Normally Estimated Delivery Time=Processing time(10-20 days)+Shipping Days(3-5 days)

Order delay
All orders maybe delayed in those busy prom and homecoming season,traditional festival days,bad weather or other conditions.Busy prom and homecoming months are January,Feb,March,April,May,September.Please send us email firstly before making a urgent order.

Shipping Methods
Shipping normally takes about 3-5 days via DHL,FEDEX,UPS,TNT.
Cancellation
(1)Orders canceled within 24 hours after we receive your payment will be eligible for a full refund. 
(2)Orders canceled 1-2 days after payment confirmation will be eligible for a partial refund (70% of the product purchase price). 
(3)Orders canceled after 2 days of payment confirmation will be eligible for a partial refund (50% of the product purchase price).
(4)Once your order is going to be shipped or has been shipped,it can no longer be canceled. 

RETURNS
We hope that everyone love your order,the standard return policy is "no returns",but if you stick to return,please note the refund policy as follows:
You must send a return email to us within 3 days after receiving your order.But it is not to say we accept all returns.
The conditions we don't accept returns:
1.Contact us after 1 week since receiving your order
2.The date after your Event date
3.We don't accept returns for ridiculous reasons like"we just don't like the dress,it is not i dreamed" and so on.
4.Those customized dresses.All dresses will be checked for 3 times by our quality department,so you are responsible for the correct size and color for your own dresses.Please make sure measure your size correctly according to "How to Measure "before making orders.
5.All items must be returned in the original condition as received.
Notice:All returns need proofs,please send photos via email.

REFUND
Those refund policy are only suit for those conditions:
1.We are sure you will receive a full refund if you didn't receive your dress.
2.Except for the first conditions,there is a 10% restocking fee for standard size dresses and 40% restocking fee for customized dresses.
3.We don't cover the Material Cost,Handling Fee.
4.The shipping cost $20 will not be refunded.
5.The restocking fees,shipping cost,material cost,handling fee will be deducted from your final refund amount.

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